What happens if ocado delivery is late

After publication, they challenged the calculation of his average earnings. The drivers have even been made to buy new smart clothes. Babar, who worked throughout the lockdowns despite being classed as clinically vulnerable, said it was yet another expense the couriers were expected to bear themselves.

The size of the deliveries, which can include cans of beer and bottles of wine, is growing, according to the drivers. When the drivers started, they were expected to take groceries that fitted in two courier bags, now it is four bags. They claim they are frequently asked to take even more, with the Observer shown pictures of shopping overflowing from four bags. One driver has to take painkillers to get through the working day. Attempts to to discuss the worsening situation with Ocado and Ryde have proved frustrating for the drivers.

We have nowhere to go — we keep going back and forth. Furious shoppers have slammed online supermarket Ocado after orders were cancelled or delayed by over two hours this morning. The firm was inundated with complaints from customers after they received a message informing them that their deliveries were running late.

Others saw their orders cancelled completely, forcing them to rearrange delivery slots for another day. In response to the outrage on social media, Ocado blamed 'operational issues' in a warehouse.

The supermarket is yet to explain what the issues were that caused the problems. Dozens of customers took to Twitter to complain, with one saying: 'Can you advise when I can expect my 7.

I received two texts to say it's 'late' and to check the website but the website still claims it'll be on time. The online supermarket was inundated with complaints from customers after they received a message informing them that their deliveries were running late. Furious shoppers took to social media to slam online supermarket Ocado after orders were delayed by over two hours this morning. Another said: ' Ocado first delivery ever and this! I woke up at 6am for nothing and my food hasn't arrived yet hungry.

One added: 'Not happy to receive a call from a driver before 8am on a Monday morning, especially when he tells us he'll be two hours late with no explanation as to why. Very poor. Others said they had received an email during the night informing them that their deliveries would not be arriving on time, and many were complaining about not being able to contact them to rearrange deliveries. Others told how they received messages from the supermarket saying their orders were over two hours late.

One said: ' Ocado what's going on. You accepted our order last week to deliver today at 9. Skive off work to get the shopping in? I could have ordered through tesco instead. Or gone myself over the weekend, Totally ruined my morning. What does this mean? Why should I care? Originally posted as part of the Finimize daily email. Read next. Big Deals Fall Apart! Everything you need to know in just 3 minutes a day. Matt shared this article via our daily newsletter. Sign up here.

The firm apologised to those affected. The BBC is not responsible for the content of external sites. View original tweet on Twitter. Image source, Reuters. But analysts are divided on the wisdom of the deal. What does the deal mean for shoppers? For existing customers of Ocado, it means big changes. What does it mean for Ocado? What do the experts think? View comments.